Find answers to common questions about NCC's services, pricing, booking process, and more. Can't find what you're looking for? Contact us directly.
We aim to provide detailed quotes within 24 hours for standard requests. For urgent projects, we can often provide same-day quotes. Emergency services are available 24/7 with immediate response.
Yes, all NCC tradesmen are fully qualified, insured, and verified. Our plumbers are Gas Safe registered, electricians are NICEIC certified, and all carry public liability insurance. We conduct thorough background checks and ongoing verification.
We currently serve Edinburgh and surrounding areas, with rapid expansion planned across Scotland and the UK. Check our coverage area when requesting a quote, and we'll let you know if we can serve your location.
Absolutely. All work comes with comprehensive warranties. The length varies by service type - typically 12 months for standard work, longer for major installations. Emergency repairs include a minimum 30-day guarantee.
We provide transparent, fixed-price quotes with no hidden costs. Emergency call-outs have premium rates due to 24/7 availability. All quotes include labour, materials, and any applicable warranties.
Call our 24/7 emergency line at 0333 880 7179. We aim to respond within 2 hours for urgent plumbing, electrical, and roofing emergencies. Emergency rates apply for out-of-hours service.
Contact us for our current partnership rates. We offer competitive terms with no commission fees or lead purchase costs. You get unlimited access to local jobs and the support of our national brand.
Unlike commission-based platforms (10-15%+ fees), NCC works on a partnership model. You keep more of your earnings, get exclusive jobs (not sold to competitors), and benefit from our national marketing.
You'll need: Photo ID, proof of address, public liability insurance (min £2m), trade qualifications/certifications, and relevant registration numbers (Gas Safe, NICEIC, etc.).
Typically 2-3 business days from submission of complete documentation. We conduct thorough verification to maintain our quality standards. You'll be notified by email once approved.
You get: National brand recognition, professional marketing support, branded materials, ongoing training opportunities, customer support, and access to our trade network for collaboration.
No, we don't believe in locking tradesmen into long-term contracts. Our partnership terms are flexible and designed to work for both parties. We believe in earning your business through value, not contracts.
Common questions about NCC and our services
NCC is a complete contracts company, not just a platform. We deliver work directly through verified in-house teams and managed subcontractors, all under our national brand. This means better quality control, consistent service, and one point of accountability.
Yes, we handle everything from emergency repairs to complete renovations. Our multi-trade capability means we can coordinate complex projects involving multiple trades, all under one roof.
All work is delivered under the NCC brand with our quality standards. We verify all tradesmen, provide ongoing training, conduct quality checks, and back everything with comprehensive warranties.
We accept all major payment methods including bank transfer and credit/debit cards. For larger projects, we can arrange payment plans. Payment is typically due upon completion of satisfactory work.
Yes, all estimates and quotes are provided free of charge. We may charge a small fee for complex projects requiring detailed surveys, but this is always agreed upfront and deducted from the final bill if you proceed.
Important information about our 24/7 emergency services
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