Terms and conditions, privacy policy, and legal information for National Contracts Company services and website usage.
Service terms and conditions
How we handle your data
Cookie usage information
How to make a complaint
Last updated: November 2024
These terms and conditions govern your use of National Contracts Company (NCC) services and website. By using our services, you agree to be bound by these terms.
NCC provides domestic works services including but not limited to:
All quotes are provided free of charge and are valid for 30 days unless otherwise stated. Acceptance of a quote constitutes a binding agreement. Changes to agreed work may result in additional charges.
Payment is due upon completion of satisfactory work unless alternative arrangements have been agreed in writing. We accept bank transfers, credit/debit cards, and may offer payment plans for larger projects.
All work is guaranteed for a minimum of 12 months unless otherwise specified. Emergency repairs carry a 30-day guarantee. Warranties cover workmanship but exclude normal wear and tear.
NCC carries comprehensive public liability insurance. Our liability is limited to the value of the work performed except where prohibited by law.
Customers may cancel within 14 days of booking (except emergency services). Cancellation fees may apply for work already commenced or materials purchased.
Last updated: November 2024
We collect information you provide directly to us, such as:
We use your information to:
We may share your information with:
We never sell your personal information to third parties.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Under GDPR, you have the right to:
For privacy-related questions, contact us at: privacy@nationalcontractscompany.co.uk
Last updated: November 2024
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how our website is used.
These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas.
These cookies collect information about how visitors use our website, helping us improve its performance and user experience.
These cookies allow the website to remember choices you make and provide enhanced features and personalization.
You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.
We may use third-party services like Google Analytics to help us understand website usage. These services may set their own cookies.
If you're not satisfied with our service, please contact us immediately. We take all complaints seriously and aim to resolve issues quickly and fairly.
Email: complaints@nationalcontractscompany.co.uk
Phone: 0333 880 7179
Post: Complaints Department, NCC, Edinburgh Business Center, 123 Royal Mile, Edinburgh, EH1 2AB
If you're not satisfied with our response, you may refer your complaint to an independent dispute resolution service or relevant trade body.
To help us resolve your complaint quickly, please provide:
For legal matters, privacy concerns, or questions about these terms:
Email: legal@nationalcontractscompany.co.uk
Address:
Legal Department
National Contracts Company
Edinburgh Business Center
123 Royal Mile
Edinburgh, EH1 2AB
Scotland, UK
Company Name: National Contracts Company Ltd
Registration: Scotland
VAT Number: GB123456789
Data Controller: NCC Data Protection Officer
Website: www.nationalcontractscompany.co.uk